Orders & Changes

Orders & Changes

If you need to change or cancel your order, please contact us as soon as possible.

As long as the order has not yet been handed over to the shipping provider, we can usually cancel it or make adjustments.

Once the package has already been shipped, changes are unfortunately no longer possible. In that case, you can still make use of your 14-day right of return after receiving the product.

If you need assistance with an order, our support team will be happy to help.

    • Related Articles

    • Shipping and Delivery

      We ship orders from Germany and currently deliver across Europe. As a certified distributor in Germany, we process orders quickly so that your products reach you without unnecessary delays. Orders placed before 14:00 (CET) are usually prepared and ...